FAQs
Need help answering a question? Having trouble with an order? Feel free to contact us at ClassicalGuitarService@stringletter.com and we will be happy to assist you!
Q: How can I subscribe to Classical Guitar Magazine?
A: To become a subscriber, click here.
Q: How can I renew and/or access my subscription information?
A: If you would like to access information about your magazine subscription - such as your renewal offers, change of address, or change of email - please click here.
Q: When will I receive my first issue?
A: It will likely take 6-8 weeks to receive your first copy in the mail. For destinations outside of the United States, please allow up to 10 weeks.
We know, it sounds like a long time to wait! When we mail your first issue depends on when you placed your order and where we are in our publishing schedule. We send out each issue at the same time to all active subscribers we have on file for that mail date – this is how we can keep your subscription price affordable and still afford the postage fees ourselves..
Q: I received a damaged issue of Classical Guitar, how can I get a replacement copy?
A: Write to ClassicalGuitarService@stringletter.com to report a damaged issue.
Q: I missed an issue of Classical Guitar; how can I get a replacement copy?
A: Write to ClassicalGuitarService@stringletter.com to report a missing issue.
Q: When does my subscription expire?
A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label.
Q: How can I order back issues of Classical Guitar?
A: Click here to purchase back issues.
Q: How can I access my digital edition of Classical Guitar?
A: If you have an active subscription, you can download the current digital edition. Each quarter, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at ClassicalGuitarService@stringletter.com and make sure your subscription account record is up to date with your e-mail address.
Q: I ordered multiple items and only received part of my order; where is the rest?
A: We store our inventory in multiple locations, so you may receive more than one shipment. If your order contains both books or magazines and accessories or apparel, you will most likely receive two separate packages.
Q: I'm unhappy with my recent purchase. Can I get a refund?
A: Yes! Here's how.
Books, magazines or any other physical product:
You may return an item if you’re not satisfied within 30 days of when you received it. The product must be undamaged and in new condition. We will issue a refund to your original form of payment in the amount of the original price paid for the item, excluding shipping and handling charges, within 3 business days of receipt at our office. Note: Customers are responsible for return shipping fees.
Return instructions:
- Please include your name, address, order number, and reason for return in your package.
- Send the package to:
Audio or video downloads, eBooks or any other digital product:
You may receive a refund for a digital product if you’re not satisfied. Please email ClassicalGuitarService@stringletter.com to request a refund.